Senior Architect, Customer Success

At Synadia—the company behind NATS.io—we enable global enterprises and innovative startups to seamlessly connect all their applications and data, no matter where they live or how they’re deployed. Today, end users everywhere expect lower latency and faster access to digital services; with NATS under the hood, distributed applications can finally deliver.

Objectives

• Assist customers in designing enterprise architectures with NATS and other Synadia components.
• Conduct architecture reviews and NATS environment health checks and provide recommendations to customers.
• Become a trusted advisor with prospects and customers, and help them understand and apply NATS architecture concepts to design end-to-end solutions
• Work closely with the sales team, community/marketing, customer success, and engineering to resolve challenges, demonstrate the value of Synadia to customers, and advocate for meaningful product enhancements that help to solidify Synadia’s position as a trusted industry leader.

Role Requirements and Responsibilities

• Excellent presentation and communication skills in front of a skilled and experienced audience (technical or non-technical), articulating complex technical concepts in a clear and understandable manner.
• Develop a deep understanding of all the technical aspects of NATS and the Synadia product offering.
• Collaborate with the sales team and customer success to understand customer requirements and tailor software solutions to meet those needs.
• Conduct architecture sessions, product demonstrations, workshops, and educational sessions to showcase the software’s capabilities and benefits.
• Build strong relationships with customers by understanding their business challenges and proposing relevant software solutions.
• Act as a trusted advisor to customers, providing guidance on best practices and recommending appropriate software configurations.
• Work closely with cross-functional teams including sales, customer success, and engineering to ensure alignment between customer requirements and product capabilities.
• Provide feedback from customer interactions to inform product development and enhancement efforts.
• Provide technical support and assistance to customers post-sale, including troubleshooting, configuration guidance, and issue resolution, and serve as a liaison with the technical support team where needed, facilitating the resolution of technical issues in a timely manner.
• Stay updated with the latest features and updates for the company offering, continuously learning about competing products, relevant market/industry trends and technologies in general.

Skills and Qualifications

• 7+ years of experience in enterprise architecture roles with software technology products (middlewares and distributed systems in general)
• Experience using, designing or developing messaging technologies, such as, but not limited to NATS.io, Kafka, TIBCO, JMS, MQTT, AMQP, RabbitMQ
• Experience interacting with user groups and open source communities.
• Experience with software development (GoLang, Python, Java, C/C++ or others)
• Experience with Cloud Platforms, and cloud native products, virtualization and containers, Kubernetes as well as related security aspects, and large scale deployments in general.
• Good understanding of systems operations concepts, disk, networking, OS (unix) and comfortable working in the terminal.
• Experience or familiarity with IoT architectures, web technologies, security and virtualization technologies
• Ability and interest to quickly learn new technologies!
• Bachelor’s degree in computer science, engineering, mathematics, or similar

Location

Remote

Diversity and inclusion

Synadia is an equal opportunity employer. Our continuing policy is to recruit and employ the best-qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.

Why Synadia

• A high-growth startup environment where your impact is visible and your voice matters.
• A fully-remote role with location flexibility.
• Generous benefits including unlimited PTO, personal development and home-office setup stipends.

Apply

Email your résumé and a cover letter to jobs-customer-success@synadia.com.