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Updated Feb 1, 2026
Synadia is committed to safeguarding the privacy of our website visitors and our customers (“Customers”). In this privacy policy (“Policy”), we will explain how we collect and treat your personally identifiable information (“Personal Information”) as well as the choices available to you regarding our use of your Personal Information.
If you are a Customer, you or your employer may provide certain personal information to us through the use of our products. We collect and process personal data in the following categories:
a) Information Collected Directly from You
We may collect personal data that you provide to us directly, including but not limited to:
b) Information Collected Indirectly
We may also collect personal data automatically or from third parties when you use our products and services, including:
c) Special Category Data and Criminal Conviction Data
We do not intentionally collect or process special category personal data (such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person’s sex life or sexual orientation), nor data relating to criminal convictions and offences, unless:
Where such data is processed, we apply enhanced safeguards and process it strictly in accordance with applicable data protection laws.
We process personal data only where we have a lawful basis to do so in accordance with Article 6 of the General Data Protection Regulation (GDPR) and applicable UK data protection laws. Depending on the context in which personal data is collected and used, our lawful bases for processing may include: Performance of a contract (Article 6(1)(b)) – where processing is necessary to provide our products and services, manage customer accounts, process payments, and deliver customer support. Compliance with a legal obligation (Article 6(1)(c)) – where processing is required to meet legal, regulatory, accounting, or tax obligations. Legitimate interests (Article 6(1)(f)) – where processing is necessary for our legitimate business interests, such as improving our services, ensuring network and information security, preventing fraud, and managing business relationships, provided that such interests do not override the rights and freedoms of data subjects.
Consent (Article 6(1)(a)) – where individuals have given clear and explicit consent, such as for receiving marketing communications or for the use of optional cookies and similar technologies. Where processing is based on consent, individuals may withdraw their consent at any time by emailing privacy@synadia.com. Where processing is based on legitimate interests, we conduct appropriate balancing assessments to ensure that our interests do not override the rights of individuals.
| Purpose | Lawful Basis |
|---|---|
| Customer onboarding & account management | Contract |
| Billing, payments, invoicing | Contract / Legal obligation |
| Customer support & communications | Contract |
| Platform security & fraud prevention | Legitimate interests |
| Analytics & service improvement | Legitimate interests |
| Marketing communications | Consent |
| Legal & compliance obligations | Legal obligation |
You have the right to opt out of any marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
This website uses necessary cookies to provide its user experience. It also uses optional cookies for analytics, performance, marketing, and advertising purposes.
Necessary - These cookies are essential for the proper functioning of the website and cannot be disabled. Analytics and Performance - These cookies help us understand how you use our website, remember your preferences, and personalize content for a better experience. Marketing and Advertising - These cookies collect identifying information that can be used for direct marketing purposes and targeted advertisements.
You may manage your cookie preferences using our cookie pop-up dialogue.
We do not knowingly collect or solicit Personal Information from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Information, please contact us at privacy@synadia.com.
We may share your personal data with trusted third parties who process data on our behalf and in accordance with our instructions, applicable data protection laws, and appropriate confidentiality and security obligations. These third parties act as data processors and provide services that support the operation of our business and the delivery of our products and services.
Such trusted third parties may include, for example:
We only disclose personal data to such third parties to the extent necessary for them to perform their designated functions and we require them to implement appropriate technical and organizational measures to protect personal data and to process it solely for the purposes specified by us.
Synadia does not rent or sell any information we collect on your behalf. We may share your information if required by law or with our trusted third parties. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We are committed to protecting your personal data. All personal information that we collect is collected, stored, and processed securely in accordance with applicable data protection laws. We implement appropriate technical and organizational measures designed to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Access to personal data is limited to authorized personnel who have a legitimate business need to access it and who are bound by confidentiality obligations. We also regularly review our security procedures to ensure that your data remains protected. We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law.
We ensure that all personal data is collected, stored, and processed securely, using appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure, in accordance with applicable data protection laws.
We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will do our best to alert you to changes by placing a notice on this page. If we make any changes to this Privacy Policy that materially change how we treat your personal information, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on our websites or to your email address of record, and where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features. You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records even if you request deletion of such information from your account. We may use aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
If you are a California resident, you have the right to request certain information about our collection and use of your Personal Information over the past 12 months. In addition, you have the right to request that we delete the Personal Information that we have collected from you. This right is subject to certain exceptions: for example, we may need to retain your Personal Information to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request. To exercise your access and/or deletion rights, please contact us at privacy@synadia.com. We do not currently sell your Personal Information so there is no need to contact us to opt out of sales.
If you are an European Economic Area (EEA) resident, you have certain data protection rights.
Under applicable data protection law, particularly the EU General Data Protection Regulation (GDPR), you have a number of important rights with respect to your personal data. These include the right to:
You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of the personal data we hold about you along with information on how we use it.
You have the right to request that we correct or update any inaccurate or incomplete personal data about you.
You have the right to request that we delete your personal data in certain circumstances, for example, when the data is no longer necessary for the purposes for which it was collected or you withdraw your consent.
You have the right to request that we restrict the processing of your personal data where you contest its accuracy, the processing is unlawful, or you have objected to the processing and we are verifying whether we have overriding legitimate grounds.
You have the right to object to our processing of your personal data where it is based on our legitimate interests or for direct marketing purposes. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests or rights.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
We take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you or if you want it to be removed from our systems, please contact us privacy@synadia.com.
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to privacy@synadia.com and we will try to resolve your concerns.
Our EU Representative: Under Article 27 of the GDPR, we have appointed an EU Representative to act as our data protection agent. Our nominated EU Representative is:
Instant EU GDPR Representative Ltd. Adam Brogden contact@gdprlocal.com
Tel +35315549700 INSTANT EU GDPR REPRESENTATIVE LTD Office 2, 12A Lower Main Street, Lucan Co. Dublin K78 X5P8 Ireland
Our UK Representative: Under Article 27 of the UK Data Privacy Act, we have appointed a UK Representative to act as our data protection agent. Our nominated UK Representative is:
GDPR Local Ltd. Adam Brogden contact@gdprlocal.com
Tel +44 1772 217800 1st Floor Front Suite 27-29 North Street, Brighton England
Acceptance of this Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
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