Synadia/NATS Customer Support Engineer EMEA (Senior)


Europe (Remote)


At Synadia we are pioneering a new way for digital systems to connect and communicate between cloud.

We’re building an amazing support organization and, if the following info sounds exciting, let’s talk!

Non negotiable: You love customers and see problems as a chance to make customers successful and productive. 

Job Summary

This job is not routine and requires creativity, critical thinking, expert troubleshooting, strong collaboration skills and desire to try something new. You’ll work directly with customers to ensure their success with sync meetings, design reviews, answering questions, and resolving their technical issues. Questions range in nature from software bugs, misconfigured networks, distributed systems and customers who need help getting started or expanding their installation.

Because this team is evolving, you’ll help define processes, build tooling and work across teams to create the most effective and efficient experience for our customers and the support team. You will help build the foundation for long term loyal customers and a strong and productive team. A successful candidate has at least five years support experience, is motivated and a self-starter capable of working well independently and with a distributed team.


  • Love for working with customers and solving problems

  • Experience supporting enterprise customers running production environments.

  • Critical thinker, effective troubleshooter, not afraid to document solutions

  • Strong Unix/Linux systems level troubleshooting skills

  • Track-record of seeing problems through to a complete resolution

  • Experience performance tuning and optimizing software 

  • Experience with DNS, LoadBalancers, Proxies

  • Familiar with distributed systems

  • Experience using or integrating APIs

  • Bachelor's degree or equivalent experience

Preferred Qualifications

Experience using, designing or developing messaging technologies, such as, but not limited to, JMS, MQTT, AMQP, Kafka, RabbitMQ 

  • Go (golang) experience 

  • Experience interacting with user groups and open source communities. 

  • Experience or familiarity with IoT architectures

  • Experience with Kubernetes 

  • Knowledge of web, security and virtualization technologies 

  • Proficient in root cause analysis

  • Understanding of protocols such as TCP-IP, UDP, TLS, HTTP, Certs 

Diversity and Inclusion

Synadia is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.


Please send a cover letter and resume to: